Troubleshooting
Solutions to common technical issues
10 articles in this category
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App not loading or crashing
Fix common issues with the Kivly app not loading, freezing, or crashing unexpectedly.
Login and authentication problems
Resolve issues signing into your Kivly account including password problems and authentication errors.
Data sync and wearable connection issues
Fix problems with data syncing between devices or wearable device connections.
Push notifications not working
Fix issues with push notifications, reminders, and alerts not appearing.
Payment and billing errors
Resolve payment failures, declined cards, and billing issues.
Wearable device sync troubleshooting
Fix specific issues with Fitbit, Apple Watch, Garmin, and other wearable connections.
Audio and video playback problems
Resolve issues with guided meditations, videos, and audio content not playing.
App performance and speed concerns
Improve slow app performance, laggy interface, and loading delays.
Password reset not working
Troubleshoot problems with password reset emails not arriving or reset links not working.
Understanding common error codes
Decode Kivly error codes and learn how to resolve each specific error.
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