Login and authentication problems

Can't sign in to Kivly? Here's how to resolve common login issues.

Common login problems

"Incorrect password" error

Solutions:

1. Check caps lock is off
2. Verify no extra spaces
3. Try copy-pasting password from password manager
4. Reset password if forgotten

"Account not found" error

Possible causes:

• Email address typo
• Used different email to sign up
• Account was deleted
• Using work vs personal email

Solutions:

1. Try all email addresses you use
2. Check old emails for Kivly welcome message
3. Try social login (Google, Apple) if used originally
4. Contact support with suspected email

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