Canceling your subscription

We're sorry to see you go! Here's everything you need to know about canceling your Kivly subscription.

How to cancel

On the website

1. Go to kivly.org and sign in
2. Click your profile icon → Settings
3. Navigate to Subscription
4. Click Cancel Subscription
5. Follow the prompts to confirm

On the mobile app

1. Open the Kivly app
2. Tap Profile → Settings
3. Select Subscription & Billing
4. Tap Cancel Subscription
5. Confirm your cancellation

Through app stores

If you subscribed through Apple or Google:

Apple App Store

1. Open Settings → Your Name → Subscriptions
2. Select Kivly
3. Tap Cancel Subscription

Google Play Store

1. Open Google Play → Menu → Subscriptions
2. Select Kivly
3. Tap Cancel Subscription

What happens after cancellation

Immediate access

• You keep Premium access until the end of your billing period
• All features remain available during this time

After billing period ends

• Your account reverts to the Free plan
• Premium content becomes locked
• Your data and progress are preserved

Alternatives to canceling

Pause your subscription

Not ready to cancel? Pause for 1-3 months instead.

Downgrade to Free

Keep using Kivly with limited features.

Contact support

Having issues? Contact us before canceling.

Refund policy

We offer refunds in specific cases:

• Billing errors
• Unauthorized charges
• Technical issues preventing app use
• Within 7 days of first subscription (one-time only)

Contact support to request a refund review.

Data after cancellation

What's kept:

• Account information
• Activity history
• Progress data
• Community posts

What's deleted (after 90 days of inactivity):

• Payment information
• Premium content saves

Need help?

Questions about cancellation? Contact our support team - we're happy to assist.