Managing payment methods

Keep your billing information current and manage your payment methods securely.

Adding a payment method

1. Go to Settings → Subscription & Billing
2. Click Payment Methods
3. Click Add Payment Method
4. Choose type:
   • Credit/Debit card
   • PayPal
   • Bank account (annual only)
5. Enter payment details
6. Click Save

Updating your payment method

Change credit card

1. Settings → Payment Methods
2. Select card to update
3. Click Edit
4. Enter new card information
5. Save changes

Switch payment types

1. Add new payment method
2. Set as default
3. Remove old method (optional)

Setting a default payment method

If you have multiple payment methods:

1. Go to Payment Methods
2. Click Set as Default on preferred method
3. Future charges use this method automatically

Removing a payment method

1. Settings → Payment Methods
2. Select method to remove
3. Click Remove
4. Confirm deletion

Note: Cannot remove default method if active subscription exists. Set new default first.

Security & encryption

Your payment information is:

• Encrypted with bank-level security (TLS 1.3)
• PCI DSS Level 1 compliant
• Never stored on our servers (handled by Stripe)
• Tokenized for maximum security
• Protected by fraud detection

We never see your full card number.

Payment failures

If a payment fails:

1. Email notification sent immediately
2. Retry attempted in 3 days
3. Final retry in 7 days
4. Subscription suspended if all fail

Common causes:

• Expired card
• Insufficient funds
• Card reported lost/stolen
• Bank declined transaction
• Incorrect billing address

How to fix:

1. Update payment method
2. Click Retry Payment
3. Contact your bank if issues persist

Billing statements

Accessing invoices

1. Settings → Subscription & Billing
2. Click Billing History
3. View or download invoices
4. Email copies to yourself

What's included

• Date of charge
• Amount paid
• Plan details
• Payment method used
• Transaction ID
• Tax breakdown (if applicable)

Supported payment methods

Credit/Debit cards

• Visa
• MasterCard
• American Express
• Discover
• JCB
• Diners Club

Digital wallets

• PayPal
• Apple Pay (iOS)
• Google Pay (Android)

Other options

• Bank transfer (annual plans, min $100)
• Corporate invoicing (enterprise only)

International payments

Currency:

• Charged in USD
• Bank handles conversion
• Exchange rate may vary
• Foreign transaction fees may apply (check with bank)

Supported countries:

• 150+ countries accepted
• Some restrictions apply
• Check with your bank for international purchases

Tax information

Sales tax

• Applied based on billing address
• Rates vary by location
• Shown before final purchase
• Included in invoice

VAT (European users)

• VAT added for EU countries
• Percentage based on country
• VAT ID can be added in settings
• Appears on invoice

Refunds & credits

Refund processing:

• Issued to original payment method
• 5-10 business days to appear
• Email confirmation sent
• Check billing history for status

Credits:

• Applied to account balance
• Used for next billing cycle
• Never expire
• Shown in billing dashboard

Common questions

When will I be charged? On your billing cycle date (monthly or annually from signup/upgrade date).

Can I split payment between methods? No, each charge uses one payment method.

What if my card is expiring? Update before expiration to avoid service interruption.

Do you store my card details? No, handled securely by our payment processor (Stripe).

Need help?

• Billing FAQ
• Cancellation policy
• Refund requests
• Contact billing support